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A lifestyle hotel franchise by Koko Global Hospitality

by KUO

Simple Live, Simple Life.

A hotel that greets you like an old friend — Japanese standards, honest comfort, and a faithful companion at the door.

Kuo, the by KUO mascot Bobo, the by KUO sidekick
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by KUO hotel entrance with Kuo and Bobo window decals
A by KUO entrance — mascots at the window

Brand Story

More than a place to sleep — a loyal companion.

by KUO is a lifestyle franchise brand born from the synergy of Koko Global Hospitality's expertise and a deep-rooted philosophy of companionship. Inspired by the unwavering loyalty and warmth of a faithful dog, every by KUO hotel is designed to be your best friend on the road — always there, always dependable, and always simple.

"Kuo" blends Ko — our Koko heritage — with Shinkou 親交, the Japanese word for friendship and deep connection.

2–3 star lifestyle segment · Premium Sincerity

The Mascots

Meet Kuo & Bobo

Rough, lightweight strokes give the pair a warm, approachable personality. Kuo — a plump Akita whose noble stature carries the brand's Premium Sincerity — and Bobo chan, the clumsy sidekick: a single, slightly wonky sock with mismatched button eyes, a perpetually confused expression, and “no thoughts, just vibes.” They live across the hotel as wall decals, cushions, and quiet surprises.

Kuo sitting with Bobo
Sitting
Kuo sleeping
Sleeping
Kuo hula-hooping
Hula hula
Kuo sniffing Bobo
Sniffing

The Concept

A new way of hotel rebranding.

Join a brand without rebuilding your hotel. by KUO keeps the entry light and the support heavy — so independent owners get a full lifestyle brand at a fraction of a conventional rebrand.

Lower Investment

Only what the brand truly needs — nothing more.

Only necessary branding items

Easy & simple joining process

Lower cost for hotel supplies

Full Support

Head-office muscle behind every property.

Onsite training by professionals

All hotel supplies delivered — no purchasing burden

Beautifully designed brand collateral

by KUO reception with Kuo decal and branded lantern
At the front desk
Lounge with by KUO posters and mascot cushions
Posters & cushions in the lounge
Bobo sock souvenir kit and by KUO door hanger
Bobo souvenirs & collateral

3 Service Supports

Everything an owner needs, on call.

01

Online Sales Growth

Revenue growth through the major OTAs, with occupancy sustained and ADR stabilized by dynamic daily rate management. Three pillars carry it: a proven track record (40+ properties, 10 years, top-10% OTA listings), hands-on execution by a dedicated account manager, and data-driven optimization at no extra cost.

Channel Manager · Rate Shopper · STR Benchmarking

02

Social Media Marketing

A common-pool SNS system on the cluster model — one shared engine that stretches every property's marketing budget and supports local activations.

Cluster model · Shared budget · Local campaigns

03

Operational Standard Guide

Standardized operations through onsite training and 24/7 headquarters support — SOPs, checklists, and every working document provided, ready to use.

SOPs · Checklists · Onsite training · 24/7 support

Included with 03

Operational Document Standard Guideline

No need to create your own operation templates — every working document arrives ready-made from professional practice, refined across 55 properties.

  1. 01Standard Operating Procedures (SOPs)
  2. 02Daily Routine Checklists (Front Desk, Housekeeping…)
  3. 03Handover Report
  4. 04Guest Check-in Report
  5. 05Room Inspection Report
  6. 06Night Audit Report
  7. 07Roster & Shift Report
  8. 08Staff Rules
  9. 09Fine & Penalty Guidelines
  10. 10…and every template your team needs

For Investors

Why invest in by KUO

Market Potential +

Thailand's 2–3 star lifestyle segment is large, fragmented, and underserved by professional brands. by KUO gives independent hotels a branded identity and distribution power without the capital burden of a conventional flag.

Creative Concept +

"Simple Live, Simple Life" — a warm, hand-drawn world built around Kuo and Bobo. Distinctive enough to be remembered and photographed; simple enough to install in any property with decals, signage, and a stuffed Kuo in the lobby.

Brand Strength +

Behind the friendly face sits Koko Global Hospitality: 10 years of operating experience, 55 properties with 3,500+ rooms across Thailand, Japan and the Philippines, an in-house branding studio, and Japanese Kaizen discipline applied to every SOP.

Fee Structure

Joining Fee

One-time payment fee

What's included:

  • 01Onboarding visit — initial property visit, condition assessment & onsite staff training
  • 02Photo shoot — public areas and rooms, professionally shot
  • 03Brand manual & templates — full KUO Brand Manual and all operational document templates
  • 04Welcome kit — one full kit of selected collateral items
  • 05Entrance signage — "by KUO" vinyl signage with installation guidance
  • 06Reception signage — "by KUO" table signage set
  • 07KUO artwork pack — sticker artwork set for reception decoration
  • 08Kuo mascot — one stuffed Kuo for lobby display

Monthly Service Fee

Monthly service fee

A small fixed portion with an additional percentage from revenue through online booking.

What you get, every month:

  • 01Full brand onboarding — property visit, signage installation guidance, welcome kit delivery
  • 02Online sales & revenue management support
  • 03Social media marketing under the KUO cluster model
  • 04Branded amenities & collateral supplied on an ongoing basis
  • 05Brand manual & document templates kept current
  • 06Quarterly quality inspections — one visit per quarter
  • 07Monthly review meetings — performance, promotions & improvements
  • 08Owner support line — Mon–Fri, 9:00–18:00 Thailand time
  • 09Channel Manager subscription — connects to 350+ PMS, included at no extra cost

Contract Period

Initially 3 years — with an auto-renewal agreement of +1 year, continuously.

Bobo Happy Score & rewards

Your online revenue share is not fixed — it flexes with how happy your guests are. Run a great hotel and your fee goes down. Two scores set your rate:

Bobo Happy Score

After joining — by OTA average review score

Platinum · 9.5–10.03%
Gold · 8.5–9.44%
Silver · 7.5–8.45%
Retraining · below 7.57%

Property Condition

Before joining — 20-point onboarding checklist

18–20 items4%
14–17 items4.5%
9–13 items5%
below 9 items7%

Areas checked: building, rooms, WC, common area, amenities & operations. 18+ items qualifies for the Gold starting rate.

Financial Growth +

Dynamic daily rate management to optimize ADR, cluster marketing to lift direct demand, and quarterly quality inspections plus monthly owner reviews to keep performance compounding — growth you can measure, month by month.

The Operator

Backed by Koko Global Hospitality

A Bangkok-based, Japanese-founded hotel management firm bringing Thai hospitality with Japanese standards to mid-sized hotels across Asia since 2015 — 3,500+ rooms across Thailand, Japan & the Philippines.

As featured in

Forbes Bangkok Biz News Khaosod Prachachat Business

55

Properties · 3,500+ rooms

Top 10%

OTA ranking

10 yrs

Japanese hospitality expertise

Become a by KUO owner

Spread "Wow" and "Kaizen" to the globe.

Tell us about your property. Our development team will respond with a feasibility view and a joining roadmap.

Hotel owners & landlords

development@kokoglobalhospitality.com
Sent straight to our development team — we'll reply to the email you provide.
by KUO Koko Global Hospitality © 2026 Koko Global Hospitality (Thailand) Co., Ltd. · Simple Live, Simple Life.